Red Sun Collectables Ltd RETURNS POLICY

We hope that you enjoy the purchases you make from Red Sun Collectables Ltd. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy.

How to Return an Item 

As an alternative to the return options provided by your statutory rights, customers may return items purchased from Red Sun Collectables Ltd under this Returns Policy in accordance with the following terms:

1. Returns made under this Returns Policy must be made within 30 days of purchase, in the case of items purchased in-person (e.g. from a store, at a market, or from a sales representative), or within 30 days of delivery of an item, in the case of items purchased remotely (e.g. via our website or a mobile app).

2. Items to be returned must:

   1. Items should be returned in the original condition, especially sealed products such as boosters, booster boxes etc.

   2. If an item is defective, please discuss with us before sending the item back so we can judge the best way to proceed

3. To start the returns process, you should email us at sales@redsuncollectables.com requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s) you want to return. 

Entitlement to a Refund

When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s): 

1. Taking into account any discounts that were applied at the time of purchase.

2. Exclusive of any shipping costs paid. These will be paid for by the customer unless formally agreed with our team and this has been communicated.

Processing Returns

Once we have received an item you wish to return:

1. We will check the item you have returned within, wherever possible, 10 days. We may be able to check items returned in-store immediately.

2. If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy: 

   1. We will let you know that your return has been received and accepted. 

   2. You will receive a refund via your original payment method, usually within 15 days of a return being accepted. Or, if an exchange is available and agreed to instead, your new item will be given to you or delivered to you within our usual delivery timeframes.

3. If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:

   1. We will let you know why your return has not been accepted. 

   2. We may offer a reduced refund (e.g. if an item is returned damaged).

   3. You will have the option to take the item back (note that you may be required to pay for shipping if necessary).

Exchanges

If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour), you should return the purchased item as usual (i.e. as set out above) and, during the returns process, indicate your wish to exchange your item for a new item and specify exactly which item you wish to exchange for. Then: 

Amendments

If you wish to amend an order, to either add or remove an item from your order, you need to make us aware by either call or email so we can make any amendments. An order is typically gone to shipment at 3pm on the closest working day or 11am on a Saturday. After a order has moved to shipment, the order can no longer be amended. Should the value of the order be adjusted, we shall either issue a refund of the difference or send a link for you to pay the amount required. Once we have received this balance we shall proceed to ship the order.  

A Customer’s Statutory Rights 

The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this Returns Policy does not diminish these statutory rights in any way - it simply provides our customers with an additional returns option.

A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights). 

Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you purchased as a consumer or a business; whether you purchased online or in-store; and whether you purchased digital content or other items. For more information on your rights in relation to your purchase:

1. See the Terms and Conditions that cover your purchase. You will have been shown or given these during the purchase process. Alternatively, find our Terms and Conditions online here: https://redsuncollectables.com/terms-of-sales/.

2. You can contact us at sales@redsuncollectables.com to request a copy of the relevant Terms and Conditions, to ask which of our Terms and Conditions are applicable to your purchase, or to request more information about your rights.